Where can I get help?
Mercury Interactive Customer Support Site. Visit Mercury Interactive\'s customer support site (http://support.mercuryinteractive.com) for support hours, contact information, and other important information about customer support. Use the site to submit support service requests on-line, and to access knowledge base articles, user discussion forums, patches, on-line documentation and the latest product information. This is available to only customers.
Mercury Interactive Web Site. Visit Mercury Interactive at (http://www.mercuryinteractive.com) for information on new products, events, a list of local distributors, and more. This is available to the public.
Mercury Interactive Phone Support. For customers in the US, Canada, and the rest of the Americas, you can get phone support between 6 AM and 5 PM Pacific Time at (877) TEST-HLP or locally at (408) 822-5400. This is available to only customers.
For all others, see the contact list on the web at
What protocols does LoadRunner support?
LoadRunner ships with support for the following protocols. Other protocols are available but are not necessarily full supported.
Web/Winsocket Dual Protocol
Media Player (MMS)
Internet Messaging (IMAP)
MS Exchange (MAPI)
Enterprise Java Beans
Enterprise Java Beans (EJB)
PeopleSoft - Tuxedo
Siebel - DB2 CLI
Siebel - Oracle
Siebel - MSSQL
Domain Name Resolution (DNS)
MS SQL Server
Terminal Emulation (RTE)
VB Script Vuser
What can I monitor with LoadRunner?
LoadRunner ships with support for the following components. Other monitors are available but are not necessarily full supported.
End-to-end transaction monitors - Provide end-user response times, hits per second, transactions per second.
§ Hits per Second
§ HTTP Responses per Second
§ Pages Downloaded per Second
§ Transaction Response Time
§ Transaction per Second (Passed)
§ Transaction per Second (Failed)
§ User-defined Data Point
§ Virtual User Status
§ Web Transaction breakdown Graphs